GWS intends to create a one-source solution for outsourcing of the complete value chain by providing Customer Care services to its client’s customers. As part of its services, GWS provides clients with Customer Contact Services supporting the buying process, technical support of client products, and customer retention by way of follow-up surveys and feedback to the client. Offering customer care services as part of an integrated solution reduces set-up costs, speeds implementation, and offers the client better business intelligence than a multi-vendor strategy can offer. These services include:
- Technical Support
- Revenue Generation
- Returns
- Pre Sale Promotion
- Customer Support
- Entitlement
- After Market Sales
- Registration/Subscription
- Database Management
- Updates/Patches
- Up-Sell
- Cross-Sell
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