GlobalWaredirect fulfillment services are an additional set of high value-added services layered onto our Software Contract Manufacturing program. We integrate front-end order processing and live customer care with back-end services such as procurement, on-demand production, warehousing, fulfillment, and reverse logistics, offering our customers a fully integrated service.
The core of GlobalWaredirect fulfillment services is an integrated set of multi-media services. They allow for the outsourcing of end-to-end management responsibility for clients’ product offerings and accessories. These solutions take advantage of our core competencies in fulfillment; combining them with additional services such as administrative, security, financial, and customer care that support direct interaction with individual end users.
Integration of front-end and back-end services provides lower cost and more efficient service for our clients. Typical end-to-end services encompass voice, fax, e-Mail, and web-based ordering; response to end user questions/requests; and end user billing or credit card transactions. Related services provided directly to our clients generally include collection activities, data warehousing and transaction-based reporting.
GlobalWaredirect acts as our customers’ fulfillment agent, receiving orders from, integrators, resellers and end customers. At the front-end of an order, our services include web-based transactions management and customer care services. Utilizing our e-Business Center family of online services we provide electronic license distribution, electronic volume licensing, license fulfillment, and multi-media requests.
The GlobalWaredirect fulfillment solutions provide the following services:
- Product sourcing
- Supply base management
- Receiving
- Warehousing
- Product assembly
- Product serialization
- World wide fulfillment
- ESD and digital rights management
- Third party shipping
- Reporting
- Reverse logistics
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