GlobalWare partners with customer service leaders whose proven methods slash support costs while enhancing customer care with professional dedication. Our scalable, multi-channel solutions employ the latest voice, email, and chat technologies with a blended resource model to deliver best-in-class service to your partners and consumers.

  • Automation reduces average service cycles
    • Our technology-based solutions identify and resolve support issues with haste and consistency
    • Well-established procedures between various support agencies encourage uniform issue resolution
  • Multi-channel support platform
    • Empower your customers with multiple avenues to voice their needs
    • Troubleshoot technical issues instantly with a remote-assist and access platform
  • Convert non-support contacts into revenue opportunities
    • Offer ancillary support services that can generate new revenue
  • Introduce assisted-selling services to improve closed sales
    • Offer online assisted-selling services to improve conversion rates and reduced abandoned shopping carts

Customer Service & Returns Management

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Global E-Commerce and Fulfillment services

, as well as

Electronic Software Downloads


Digital Rights Management

at your fingertips - call 978-469-7500 to get started.