Customer Returns Management

Every business must deal with product returns but many returns processes are slow, inconvenient or complex. Streamlining your returns process to avoid escalating customer dissatisfaction will result in future business opportunities. Your competitive differentiator is an effective returns management program.

GlobalWare Solutions Returns Management Program will give your company a distinct competitive advantage in the market place and enhance your customers experience. From call centers and warranty support to RMA’s, repairs and trade-in programs, GlobalWare Solutions is your one stop partner for complete returns management.

Rapid response to customer concerns
Real time, web based, order management, inventory and RMA tracking system - GlobalView™
Worldwide and strategically located call centers, warehouses and repair facilities - North America, Asia and Europe
Global expertise with in-country regulatory, cultural and language proficiency

Quick and easy returns
Increase customer satisfaction and repeat business
Reduce transportation and inventory costs with closest to the customer triage, repair and transportation facilities
Reduce costs with de-kit, reassemble, software insertion, parts substitution, screening and product testing capabilities
Efficient and controlled RMA issuance and tracking
Decrease obsolesce and write-off’s with remanufacture and resale of products

Learn more about how we can support you and your business

Product Returns
Reverse Logistics
Repair Management

February 2009

Save Time, Save Money, Save the Environment - - Join Dell Computer innovative InkSave program!

September 2008

GWS Acquires Internal Matters

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August 2008

GWS promotes
Daren Courter,
Vice President / General Manager of GWS's West facility

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Call (800) 469-7500 to speak with a GlobalWare Solutions supply chain expert or e-mail

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