Case Studies

WORLWIDE LEADER OF WIRELESS SOLUTIONS
Global e-Commerce Web Stores, Information Visibility & Fulfillment

Challenge
A leading designer, manufacturer and marketer of innovative and award winning wireless solutions for the worldwide mobile communications needed to expand the sale of their products and wanted to utilize the web to accomplish this goal.

They required a single unique partner who could align their business objectives with a broader supply chain strategy, provide world-class professional services via a single point of contact, deliver this complete solution on a hosted platform with a dedicated IT staff, and support the complex set of physical and digital requirements for their web store.

The chosen vendor would need to have a fully integrated e-Commerce solution that could easily expand to include:
Software protection and support
Scalable functionality for resellers, distributors and corporate end users
Localization and presence in global markets
World class professional services

Solution
GlobalWare Solutions’ robust e-Commerce engine, designed to meet the needs of original equipment manufacturers is a perfect fit these requirements. GlobalWare’s hosted solution features a sophisticated front end that interfaces directly to the clients ERP system and includes:
International localization, denied parties interaction and VAT tracking
24x7 global in-country language call centers
Search engine marketing campaigns, promotions and cross-sell marketing capabilities
Credit card processing, SSL and proprietary fraud blocking capabilities
Secure and integrated backend fulfillment of digital, physical, and on-demand products in a single shopping cart
Streamlined fulfillment and distribution of orders
Real-time web-based order and tracking information visibility - GlobalView™

Result
GlobalWare implemented 18 web stores in six currencies and six languages. The web stores provide the client a profitable revenue stream with no fixed costs.

Since the inception they have realized:
13% per month over month sales increase since inception
Browse-to-buy conversion rate consistently exceeds 5% (industry average – 1.1%)
High level of customer satisfaction - global call center language options, fast delivery and product quality
Web stores accommodate global corporate end users, resellers and distributors
Orders ship within 24 hours with 99.8% on-time product delivery
Warehousing, Distribution and Fulfillment of product sold and shipped worldwide



Get Started
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Call (800) 469-7500 to speak with a GlobalWare Solutions supply chain expert or e-mail sales@gwsmail.com



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