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DIGITAL MEDIA PRODUCTION
Flexible Sourcing, Fulfillment & Increased Quality
Challenge
In the early 1990’s an industry leader in the media production, film and video industry began to move from analog to digital and their business exploded. The company required a business partner who could keep pace with their exponential growth and respond to rapidly evolving industry needs. As they continued to develop new technologies, they needed a partner they could trust to handle their high-end product lines and could deliver flexible, responsive manufacturing and fulfillment services within a dynamic environment.
Solution
GlobalWare Solutions designed a program to provide on-demand software manufacture, dongle blasting, assembly and on-time fulfillment services to ensure products were delivered effectively. The company’s revenue has increased significantly year over year since the inception of the program. The growth has resulted in an increased need for software services and support and GlobalWare has continued to provide service offerings tailored to business requirements.
GlobalWare’s key to success has been the ability to provide unparalleled customer service. The relationship, which started in 1991, has continued to grow over the years and includes ongoing value-added contributions, including packaging and documentation redesigns, real-time web-based tools and creative manufacturing solutions that have resulted in reduced costs and improved quality.
From on-demand manufacturing and basic fulfillment of CD’s and DVD’s, GlobalWare has continued to meet more complex requirements such as hardware configuration and serialization.
Result
Benefits of the dedicated customer focused supply chain expertise provided by GWS:
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100% on-time delivery |
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Decreased end-to-end supply chain costs: |
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On-site inventory and related costs |
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Packaging and documentation redesigns |
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Consolidated freight services |
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Streamlined hardware sourcing |
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Decreased immediate response to Temporary Manufacturing Instructions and Engineering Change orders with no impact on delivery |
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Continuous partnership and value-added solutions that reduce cost and improve quality |
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On-demand fulfillment |
GlobalWare Solutions received “Supplier of the Year” in recognition of our performance.
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