<< 2009 BLACKBERRY PEARL LITE

 

Overview:

SPSS is a worldwide provider of predictive analytics software and solutions with more than 250,000 customers ranging from individual users, partners, resellers, distributors and major corporations to universities, hospitals, and government agencies. The Company struggled for a uniform global solution for product manufacturing, warehousing and fulfillment services solution from a single supplier that can provide the same services globally, both physically and digitally. SPSS has 1700 different component SKUs comprising nearly 400 different product kits. In 2005 the company shipped approximately 50,000 orders from four different fulfillment locations worldwide. Customer’s order complexity ranges from simple to very complex, from a single copy, to large orders, or inter-facility inventory transfers (bulk orders) in a range of sizes. SPSS issues annual updates to some products and order volumes will spike during certain months of the year. GlobalWare was able to meet these critical business drivers:

• The ability to offer the same services in the Western Hemisphere, EMEA, and Asia Pacific.
• The ability to adapt to current procedures and interface with existing IT architecture without requiring extensive reprogramming and redesign.
• The ability to provide secure warehousing and management of inventory and to provide a plan for disaster recovery (business interruption).
• ISO 9001:2000 and SAS70 certification.
• The ability to provide CD replication services at competitive pricing.
• The ability to fulfill orders in the required time for each region and to process rush orders as required.
• The ability to receive and confirm orders via an FTP site.
• The ability to provide real time access to inventory data and order shipping information.

Solution:

GlobalWare designed and implemented a true front to back supply chain solution which encompasses the front end digital download as well as physical assembly and fulfillment. This new digital download functionality has provided exceptional cost reduction as well as substantial revenue recognition improvement for SPSS. GlobalWare’s solution is unique to the industry as no other company provides the full breadth of both physical and digital fulfillment solutions.
 
At the core of the solution is GWS’ web-based inventory management and visibility tool, GlobalView™. GlobalView™ allows the client to view order status, inventory levels and perform customized reporting in nearreal time across the client’s entire global enterprise, from any computer, anywhere in the world, 24 hours a day, 7 days a week.


 

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