(Haverhill, MA)--GlobalWare Solutions, an e-commerce solutions firm based in Haverhill, MA and ENVISIONeT, a leader in customer care services for Internet business headquartered in Brunswick, ME, recently announced a strategic partnership creating a total end-to-end outsource solution for companies developing or enhancing e-commerce businesses.
GlobalWare Solutions combines its expertise in creating web stores (web based procurement, product manufacturing, supply base management, fulfillment and returns management) with ENVISIONeT’s standard-setting customer support services. The partnership brings client companies an efficiently planned online store, backed by great support for their customers.
“ENVISIONeT’s reputation in customer support is unrivaled,” said James R. Bartlett, CEO of GlobalWare Solutions. “We couldn’t have found a partner who better matched our own concern for the customer experience.”
“E-commerce companies will find comprehensive support for their business in the GlobalWare/ENVISIONeT partnership,” commented Heather Blease, Chairman and CEO of ENVISIONeT. “Using the respective expertise of each of our companies, clients will add tremendous value to the experiences of their customers.”
To be successful, companies doing business on the web must maintain inventory levels, deliver products rapidly and accurately, and provide timely, effective customer support. If this can’t be achieved, the efficiencies of e-commerce are non-existent and unsatisfied customers have demonstrated that they will take their business elsewhere. The joint abilities of GlobalWare and ENVISIONeT ensure companies can meet these challenges.
GlobalWare and ENVISIONeT will also provide end-to-end transaction information to clients. Customer data, from ordering through delivery or returns, is captured for the client through the integration of IT systems between the two partners.
GlobalWare Solutions and ENVISIONeT will be co-marketing the total solution their partnership creates to clients who expect to focus on new products and services without concerns about distribution, customer service or technical support.
About
GlobalWare Solutions.
Headquartered in Haverhill, Massachusetts,, with production facilities in
California, Ireland, England, Scotland, and The Netherlands, GlobalWare
Solutions is one of the largest independently held global software
manufacturers in the world. A recognized leader in its industry, GlobalWare
adds value through the TotalWare™ Solution which provides a virtual
manufacturing operation that allows its computer/software and information based
customers to focus their resources on developing their intellectual property.
Combining great customers, suppliers and employees and utilizing the most up to
date web-based customer collaboration technology, GlobalWare Solutions is
currently the only global Build to Demand supplier providing complete
business-process-outsourcing solutions, full software manufacturing
capabilities, including printing, CD-ROM and media replication, product
assembly, inventory management, distribution, fulfillment and, e-commerce/e-business
services all within one company and on a worldwide basis. The company's
Web address is http://www.GlobalWareSolutions.com.
About
ENVISIONeT.
ENVISIONeT is a recognized leader in customer care solutions for Internet
business. Founded in 1995, ENVISIONeT is an outsource provider of
high quality, value added technical support and customer care services for
companies that incorporate the Internet into their business strategies:
Internet service providers (ISPs), Independent software vendors, original
equipment manufacturers, e-commerce companies (.coms) and on-line financial
service companies. Headquartered in
Brunswick, Maine, ENVISIONeT has a sales office in Irvine, California and
employs approximately 1,500 customer service and technical support specialists
at five contact centers in Maine (Brunswick, Augusta, Winthrop and Orono). Visit www.ENVISIONeT.com for more
information about ENVISIONeT.